Privacy Policy

Welcome to Glorion Casino. This Privacy Policy explains how we collect, use, share, and protect personal information when you register, use our services, or interact with our website and mobile interfaces. We aim to be clear about your rights and how we handle your data so you can make informed choices.

Information We Collect

We collect personal data that is necessary to operate accounts, provide services, ensure safety, and comply with legal requirements. This may include:

• Identity and contact information: name, date of birth, postal address, email address, and phone number.
• Account information: username, password (stored securely), chosen currency, profile settings, and communication preferences.
• Verification documents: identity documents (ID card or passport), proof of address (utility bill or bank statement), and, where required, additional documentation such as source‑of‑funds information to meet legal obligations.
• Technical and device data: IP address, device identifiers, browser type, operating system, and connection data.
• Usage and activity data: account activity, login times, game preferences, and interactions with our site and services.
• Communications data: correspondence with our support team, responses to surveys, and records of marketing preferences.

How We Use Your Information

We use personal data for clear, limited purposes:

• To create and manage your account and to verify your identity.
• To provide, personalize, and improve our services and your experience.
• To operate security, fraud prevention, and risk management systems.
• To comply with legal and regulatory obligations, including verification and record‑keeping requirements.
• To respond to your requests and provide customer support.
• To communicate important information about your account, changes to our services, and required notices.
• To send marketing communications where you have given consent, and to respect any preferences you set.
• To perform internal analysis and reporting, quality assurance, and to detect and prevent abuse.

Legal Bases for Processing

When we process your personal data, we rely on one or more lawful bases under applicable law, including:

• Performance of a contract: to provide the services you request and manage your account.
• Legal obligations: to meet regulatory, tax, and anti‑money‑laundering duties.
• Legitimate interests: for security, fraud prevention, service improvement, and to operate the business, balanced against your rights and interests.
• Consent: for marketing communications and certain optional features where we ask for your permission.

Account Registration and Verification

When you register, we collect the personal data needed to create your account and to comply with identification requirements. You may be asked to provide verification documents before certain account actions are completed.

We process verification documents to confirm your identity, age, and address and to comply with legal obligations. We handle these documents securely and only retain them as needed for verification and to meet regulatory retention requirements.

Cookies and Similar Technologies

We use cookies and similar technologies to provide core site functionality, analyze site usage, and support personalization and marketing. Cookies fall into categories such as:

• Strictly necessary cookies for essential site functions.
• Functional cookies that remember preferences and settings.
• Analytical cookies to measure and improve site performance.
• Marketing cookies to support advertising and personalization where you have consented.

You can manage cookie settings through our cookie controls and your browser. Disabling certain cookies may limit some features or your experience.

Sharing and Disclosure of Personal Data

We may share personal data with the following categories of recipients as required to operate the service and meet legal obligations:

• Service providers and processors who help provide our platform (hosting, analytics, communications, and support services).
• Game and technology providers who operate and audit games, to the extent necessary for account and play integrity.
• Regulators, law enforcement, and other public authorities when required by law or to protect legal rights.
• Third parties involved in investigations of fraud, abuse, or security incidents.
• Affiliated parties where required for business operations or as permitted by law.

We require these recipients to protect personal data and process it only for the purposes we specify.

Automated Decision‑Making and Profiling

We may use automated tools to detect fraud, assess risk, monitor for problematic activity, and personalize services. These processes help keep accounts secure and support responsible use of our services.

When automated decisions have a legal or similarly significant effect, you may have rights to request human review, to express your point of view, and to contest the decision. Contact us to exercise these options.

Data Security

We apply technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. Measures include encryption of data in transit, access controls, secure storage, regular security testing, and staff training.

While we strive to safeguard your data, no system is entirely risk‑free. If we become aware of a security incident that poses a high risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

International Transfers

We operate internationally. Your data may be transferred to and processed in jurisdictions with different data protection standards. When personal data is transferred outside the country where you reside, we put in place appropriate safeguards such as contractual protections and other measures required by law to protect your information.

Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy, to fulfill contractual and legal obligations, and to resolve disputes. Retention periods may be influenced by regulatory requirements and legitimate business needs.

Your Rights

You have rights regarding your personal data, including the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data in certain circumstances.
• Request restriction of processing or object to certain processing activities.
• Receive a copy of your personal data in a structured, commonly used electronic format (data portability) where applicable.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before fulfilling requests. We will respond within applicable legal timeframes.

Marketing and Communications

We will only send marketing communications where you have given consent or where we have a lawful basis. You can opt out at any time by changing your preferences in account settings or by using the unsubscribe options provided in communications. Even if you opt out of marketing, we will still send important account and service messages.

Children and Minimum Age

Glorion Casino requires users to be at least 18 years old. We do not knowingly collect personal data from individuals under the minimum age. If we learn that we have collected data from a person below the required age, we will take steps to delete it promptly.

Responsible Use and Support

We may analyze account activity to promote responsible use and to identify patterns that suggest problematic behavior. We offer tools you can use to limit your activity, including time‑out and self‑exclusion options. If you or someone you know needs help, we encourage you to seek support from local organizations and to contact our support team for guidance.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through the service or by other reasonable means. The most recent version will always be available on our website.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

You may also exercise your rights with respect to your personal data by contacting us at the same address.